Frequently Asked Questions

Welcome! We are so happy to have you! Please arrive ten minutes prior to class starting to allow ample time for you to get comfortably settled and become acquainted with the reformer and the class flow.

Every class requires the use of grip socks. It is mandatory to wear them for safety and hygiene purposes. We do sell them in the studio. Additionally, we highly recommend bringing water to stay hydrated during the class.

Our studio offers very limited onsite parking on a first come, first served basis. This includes two tandem parking spaces located behind the building, clearly marked for "Oblix." Additionally, there is metered parking available along Ventura Blvd and additional free street parking in the surrounding residential areas until 6 PM, specifically on the opposite side on Ventura Blvd located on Ventura Canyon Ave. Please refrain from utilizing our neighbors’ parking spaces to avoid disrupting classes and potential inconveniences of moving your vehicle during class hours.

Cancellations for classes must be made with a minimum of 12 hours notice. If you cancel within 12 hours of the scheduled class, you will be considered "late canceled" and charged a $15 fee. This includes switching class times under the 12-hour notice time period. This policy helps prevent unfilled spots in sessions that could have been taken by other participants, and it allows those on waitlists for our most popular classes an opportunity to secure a spot

To ensure the smooth running of our classes and out of consideration for others, it is essential to be punctual. If you are not present within 10 minutes of the scheduled start time of your reserved class, you will be marked as a no show and charged a fee, in the event that we have a guest waiting from the waitlist, your spot will be given to a client on the waitlist. Please be aware that arriving late may result in missing part of the workout, so please enter the room as discreetly as possible. New clients should plan to arrive 10 minutes prior to the class to go over the machine and workout basics.

If a client fails to attend a reserved class without cancelling a $20 No Show Fee will be charged to their account. We understand sometimes life happens, if your absence is due to an emergency, email our studio and we will be happy to accommodate you.

All concerns or inquiries related to class pass bookings must be directly resolved with them. We do not have the ability to modify or adjust any of their reservations.

For safety reasons and to ensure a tranquil atmosphere for our adult clients, minors under the age of 16 are not permitted to attend Pilates classes or accompany parents or guardians during sessions

All classes, credit packages and memberships are non-refundable. No exceptions.

You can join the waitlist for any fully booked class. Please note that by adding yourself to the waitlist, you are committing to attend if you are added to the class—late cancel and no-show fees will still apply.

If a spot opens up, you will be automatically added to the class and notified via email, up to one hour before the class begins. After that, the online waitlist will close, and any remaining spots will become available on a first-come, first-served basis through our website, app, or for in-person drop-ins.